Background: Tom Lynch, Sr. Director of Member Experience at TechStyle Fashion Group worked with Chargehound to bring TechStyle's chargeback solution up to scale.
“TechStyle Fashion Group is comprised of high-value membership driven fashion brands supported by a community of more than 5 million active members. Our members buy from us because we bring them personalized, on-trend style at an amazing value."
TechStyle’s chargeback workflow was costly and unable to scale with their business growth and the industry’s changing time frames. They didn’t want to invest engineering resources but their current solution was not good enough.
Chargehound was deployed to fully automate the handling of chargebacks across all of TechStyle’s brands with zero engineering resources required.
30% increase in total dollars recovered 60% cost reduction in op-ex spend 3X scaled dispute volumes with zero impact on performance