At Chargehound, we offer companies the most scalable and powerful solution for managing chargebacks and friendly fraud. About 1% of all online sales will be disputed this year and Chargehound is best suited to capture that opportunity. As online sales grow, so does Chargehound, and we're looking for someone exceptional to join our team.
You'll be responsible for interfacing with external customers and helping them develop integration solutions. You'll need to be comfortable meeting with clients and walking them through the integration process, as well as managing, documenting, and discussing APIs and client libraries in the context of a larger system integration. You should be comfortable with modern programming languages as we support a number of them. See our API Documentation and Quick Start Guide for examples.
You'll have a huge amount of autonomy and will be expected to make significant contributions throughout the sales and integration processes. You should expect to work with engineers and non-technical stakeholders, acting as a subject matter expert to help bridge the gap when needed. Being able to concisely and accurately distill technical concepts into plain english, both written and verbally, is very important.
Because our team is small, you'll have the opportunity to interact directly with everyone involved and should feel comfortable managing multiple engagements at once.
You should be able to empathize both with users and the rest of our team. This means considering both how our customers use our software and how the product and engineering team have designed our software to be used.
Our ideal candidate will:
Nice to haves:
Please include a summary of the products/solutions/engagements you've worked on that you’re most proud of and why. Make sure to send us links and source code if available.
If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, profiles, portfolios, code samples, links to personal projects, etc.
Last Reviewed: April 3rd, 2019