Chargehound is the only fully automated chargeback solution for merchants. We work with Fortune 500 merchants, massive marketplace platforms, and storied retailers across the globe. We’re the only vendor in the world backed by PayPal and vetted by major payment processors like Braintree. Recently we announced our Strategic Partner status with Paypal. Chargehound is backed by investors like Reid Hoffman, Khosla Ventures, PayPal Ventures, and Y Combinator.
At Chargehound, we offer companies the most scalable and powerful solution for managing chargebacks and friendly fraud. About 1% of all online sales will be disputed this year and Chargehound is best suited to help merchants recapture that opportunity. As online sales grow, so does Chargehound, and we're looking for someone exceptional to join our team.
Chargehound is looking for an Operations Lead to drive the adoption of our industry-leading technology with some of the largest and fastest-growing merchants in the world. This is a highly versatile role that requires you to switch gears from interacting with clients at large corporations across hierarchies to small technology-driven ventures to partners in the Fintech space. As an Operations lead, you’ll resolve most complex issues for our users, and work cross-functionally to drive projects that optimize user experience and enable Chargehound’s growth at scale.
While helping our users, you’ll work closely with every part of Chargehound and focus on surfacing insights to address user pain points and root causes at scale as well as interacting with our users, handling most complex support requests and optimizing their Chargehound experience. We’re looking for someone who is driven by curiosity, is an effective communicator, can research and learn about new topics quickly, and enjoys solving problems.
What you’ll do:
Who you are:
Who we are:
Our team hails from all around the world and brings a diverse range of background, experiences and interests to the table. We value a culture of hard work, humor, compassion and respect.
Interested in joining us?
Last Reviewed: June 6, 2019