Implementation Specialist

Drive the adoption of our industry-leading technology with some of the largest and fastest-growing merchants in the world.


Overview

Chargehound is looking for an Implementation Specialist to drive the adoption of our industry-leading technology with some of the largest and fastest-growing merchants in the world. This is a highly versatile role that requires you to switch gears from interacting with clients at large corporations across hierarchies to small technology-driven ventures to partners in the Fintech space. Internally, the Implementation Specialist is the connector between Sales, Product, and PR. You will be a trusted partner and consultant to our clients, driving their success and addressing their needs.

We are looking for an exceptional communicator who can work with a wide-range businesses as well as manage a growing number of accounts.

To apply, just send us an email telling us a bit about yourself, your relevant background and interests, and your LinkedIn or resume.

What you’ll do:

  • Be the “expert” on our solution and product, and understand how it will help different types of clients
  • Help with sales demos and other items to close the sale (template consultation, etc)
  • When the sale closes, guide the customer through the onboarding and integrations process to achieve the earliest value
  • Drive custom set up for clients depending on their business models - taking into consideration needs of the client as well as value to Chargehound and ease of maintenance and integration.  
  • Post onboarding: have regular “touches” with clients to make sure they are performing well

Who you are:

  • Minimum 2-3 years experience in product implementations, account management, or comparable client-facing role
  • experience in the fintech/payments and SaaS space is preferred
  • Emphasis on being an ‘account architect’ -- understanding our product’s fit with the merchant and the best way to 1) make them successful and get them onboarded quickly
  • Comfortable to operate in a highly ambiguous and fast-paced environment
  • Quick to understand the Chargehound API and build great relationships with highly technical customers
  • Ability to understand complex requirements and craft custom solutions
  • Strong analytical and quantitative skills to drive data analysis and recognize patterns
  • Capable of building strong relationships with clients and liaise with internal team at Chargehound
  • Track record of successfully managing different “stakeholders”: technical, legal, business / financial clients

Benefits:

  • Health, dental, and vision benefits for you and your family
  • Paid parental leave
  • Relocation support
  • Wellness and commuter benefits
  • Flexible work hours
  • Competitive vacation policy
  • Team lunch once a week

Who we are:

Chargehound is a hyper-growth, venture-backed company based in Oakland, California. As the only automated chargeback solution on the market, we solve a critical business problem by using breakthrough technology. Last year alone, e-commerce merchants in the US suffered more than $15 billion in chargeback losses. Chargehound eliminates a massive pain point that most companies don’t have the resources to solve effectively without us.

Chargehound’s automated platform integrates with merchants and their payment processors to effortlessly handle chargebacks*. We outperform merchants’ existing disputes process 100% of the time. We’re already trusted by industry-leading businesses like Kickstarter and HotelTonight — and we’re just getting started.

Our team hails from all around the world and brings a diverse range of background, experiences and interests to the table. We value a culture of hard work, humor, compassion and respect.

Interested in joining us?

Send us an email telling us a bit about yourself, your relevant background and interests, and your LinkedIn or resume.

Last Reviewed: April 12, 2019